Performance Monitoring Dashboard
Transparency and accountability in our commitment to improving services and processing times
Dear Partners.
We have built a financing model designed for a post-ITC world—one that delivers Ethical Clean Energy Financing you and your customers can truly rely on. As you know, Climate First Bank originates all loans facilitated through the OneEthos platform. The loans are funded with bank deposits rather than capital markets. The Bank does not rely on tax incentives for loan underwriting or payment calculation. The objective of the 30-year fixed loans without dealer fees is to drive affordability and keep the monthly payment low, comparable with utility bills in most markets.
Recent industry changes resulted in a significant spike in demand for our loans resulting in processing delays for our partners. We recognize the frustration this causes and want to be clear: delays and disruptions are not acceptable.
For partners awaiting onboarding, please know that your partnership is highly valued, and we are working diligently to reach the point where we can welcome you onto our platform. Until we can provide the level of service that you and your customers deserve, new partner onboarding will remain on hold.
We are committed to ongoing investments in technology and staffing to ensure we can better support you and your customers. This page provides transparency into our performance so you can monitor progress and hold us accountable for improving services and processing times.
Average time from application submission to Climate First Bank starting processing.
Time from processing start to Notice to Proceed (NTP).
Average business days from application to initial contact, plus from initial contact to NTP.
Time from funding request received by Climate First Bank to project funds released. (Some delays occurred recently due to a technology issue.)
Growth in headcount since OneEthos began rapid expansion.
Month-over-month increase in applications.